Recall Voice Logger :: Features

Web-Based User Interface

Recall can be accessed using a browser like Google-Chrome, Internet Explorer or FireFox. To access Recall, no seperate software has to be installed. It's website is designed in such a manner so that accessing it from tablets or mobile devices is easy.

View Live Calls and Channel status

Recall shows live status of all channels with details like time-of-call, dialled number, caller-id and duration of call. Channel status is shown using an visual indicator.

Listen to Live Call Audio

You can listen to audio of a current live call from Recall's web-page. On pressing a button on the channel, the live audio stream is played in your browser.

Monitor Hard Disk Free Space

The hard disk space is constantly monitored and the amout of free space along with the time of recording space left is shown.

Download Wave Files and Reports in PDF/MS-Excel Format

All reports are available for download. You can either download a single page, multiple pages or the entire report. The reports can be downloaded in either PDF or MS-Excel Formats

Three Level User Access

Three levels of user access are available. An extension can view his own reports, or of those extensions and trunks in his department or of all extensions and trunks depending on his Access-Level.

Graphical Reports for more clarity

Recall has Graphical reports so that call trends are easily visible. It helps in cutting through the clutter and identifying patterns that would not be otherwise recognisable.

Add/View Comment to Calls

You can add comments to calls. These can them be viewed later. Along with comments, the name of the commentor with date and time of comment creation is also shown.

Quickly see Recently Concluded Calls

You can see the latest calls seperately as soon as the call is over. You can also listen to the call audio along with other call details.

Open Multiple Reports at the same time

You can open multiple reports simultaneouly. You can view list of your current reports and jump to any report.

Configurable from the Web

Recall can be configured from the Web-UI. The administrator need not come to the machine on which it is installed to configure Recall.