Vocal IVR / Auto-attendant :: About

Introduction

Vocal IVR / Auto-attendant is a Web-based call handling software. The Auto-attendant answers calls and guides the caller to the desired extension. The Multi-level Call menu queries the caller and routes the call depending on the callers choices.

Multi Level Voice Call Menu




  • Vocal IVR / Auto-attendant is used answer incoming calls and to ask the caller questions and based on their answers, send the caller to the most appropriate extension.
  • It frees up the operator from the routine task of transferring regular calls.
  • The Auto-attendant call menu is user-configurable.
  • The software can be accessed from any browser, like Google Chrome, FireFox or Internet Explorer.