Introduction
Vocal IVR / Auto-attendant is a Web-based call handling software. The
Auto-attendant answers calls and guides the caller to the desired
extension. The Multi-level Call menu queries the caller and routes the call depending
on the callers choices.
Multi Level Voice Call Menu
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Vocal IVR / Auto-attendant is used answer incoming calls and to ask the caller
questions and based on their answers, send the caller to the most appropriate extension.
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It frees up the operator from the routine task of transferring regular calls.
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The Auto-attendant call menu is user-configurable.
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The software can be accessed from any browser, like Google Chrome, FireFox
or Internet Explorer.